Desk Buddy
Agentic AI
Service Request Handling
Real Time Query Resolution
Copilot Powered
Project Summary
An intelligent AI agent that enables users to raise service requests and resolve IT issues seamlessly. Integrated with the ITSM tool and powered by Azure and Power Automate, it provides automated, real-time support directly within Microsoft Teams, streamlining IT operations and enhancing user experience with fast, efficient, and accessible assistance.
Business Impact
  • Faster IT issue resolution and response | Reduced manual effort in service requests | Improved user experience and satisfaction levels | Enhanced ITSM tool efficiency and workflow | Automated support for seamless operations
Business Requirements
  • Slow IT query resolution | Manual service request handling | Lack of real-time support | Fragmented ITSM integration | High user support dependency
Delphi Solutions
  • AI-powered agent automates IT service requests | Real-time query resolution within Microsoft Teams | Integrated with ITSM tool for efficiency | Leverages Power Automate and Azure automation | Streamlines IT support with minimal intervention
Challenges
Understanding the Challenges
Organizations faced delays and inefficiencies in IT support due to manual processes and fragmented service systems.
Slow and Manual IT Support
Service requests and issue resolutions required manual intervention, leading to long response and resolution times.
Lack of Real-Time Assistance
Employees had no immediate, automated support channel, increasing dependency on IT helpdesk teams.
Disjointed System Integration
Limited connectivity between ITSM tools and collaboration platforms resulted in inefficient workflows and poor visibility.
SOLUTION
Crafting Tailored Solutions
An intelligent AI agent was built to automate IT support and deliver real-time assistance within Microsoft Teams.
Automated IT Service Management
Integrated AI-driven automation with ITSM tools to streamline service requests and issue resolution.
Real-Time Support in Teams
Enabled employees to raise and resolve IT queries instantly through a conversational interface.
Seamless Workflow Integration
Leveraged Azure and Power Automate to connect systems, reduce manual effort, and enhance user experience.
Case Studies
More Projects/ Related Case Studies
Modern Data Landscape Executive Reporting
To generate employees contacts in small time and businesses looking for advanced functionality to save contacts in a quicker way
Real Estate
Flutter
Middle East
Read More
Consolidated Data - Executive Dashboard
Consolidating data from On-Prem source systems to Azure cloud to build sales performance, project management and financial dashboards for the real estate client’s Leadership
Finance
Angular
Middle East
Read More
Development Hub Project Status Tracker
Building a cloud-based data landscape connected with Power App to allow approval-based reporting to executives​
Dashboards
PowerApps
Middle East
Read More
Development Hub Project Status Tracker
Building a cloud-based data landscape connected with Power App to allow approval-based reporting to executives​
Dashboards
PowerApps
Middle East
Read More
Development Hub Project Status Tracker
Building a cloud-based data landscape connected with Power App to allow approval-based reporting to executives​
Dashboards
PowerApps
Middle East
Read More
Development Hub Project Status Tracker
Building a cloud-based data landscape connected with Power App to allow approval-based reporting to executives​
Dashboards
PowerApps
Middle East
Read More

Desk Buddy

Industry

Agentic AI
Service Request Handling
Real Time Query Resolution
Copilot Powered

Location

Agentic AI
Service Request Handling
Real Time Query Resolution
Copilot Powered

Technology

Agentic AI
Service Request Handling
Real Time Query Resolution
Copilot Powered

Project Overview

aaa

Challenges

Understanding the Business Requirements

Organizations faced delays and inefficiencies in IT support due to manual processes and fragmented service systems.

Slow and Manual IT Support

Service requests and issue resolutions required manual intervention, leading to long response and resolution times.

Lack of Real-Time Assistance

Employees had no immediate, automated support channel, increasing dependency on IT helpdesk teams.
SOLUTIONS

Understanding the Impact

An intelligent AI agent was built to automate IT support and deliver real-time assistance within Microsoft Teams.

Automated IT Service Management

Integrated AI-driven automation with ITSM tools to streamline service requests and issue resolution.

Real-Time Support in Teams

Enabled employees to raise and resolve IT queries instantly through a conversational interface.

Seamless Workflow Integration

Leveraged Azure and Power Automate to connect systems, reduce manual effort, and enhance user experience.
IMPACT

Understanding the Impact

CASE STUDIES

Our Exclusive Projects

Compliance Reviewer

An AI-driven Security Review Engine that analyzes text and documents for sensitive information, PII, and potential security risks. Built using Copilot Studio, it delivers instant compliance feedback, highlights concerns, and suggests redactions, enabling organizations to enhance data security, minimize manual review effort, and ensure regulatory compliance efficiently.
Quality evaluation
Agentic AI
Copilot Powered
Read More

Desk Buddy

An intelligent AI agent that enables users to raise service requests and resolve IT issues seamlessly. Integrated with the ITSM tool and powered by Azure and Power Automate, it provides automated, real-time support directly within Microsoft Teams, streamlining IT operations and enhancing user experience with fast, efficient, and accessible assistance.
Agentic AI
Service Request Handling
Real Time Query Resolution
Copilot Powered
Read More

Decompose AI

Delphi Consulting seeks an AI-powered platform leveraging Large Language Models to automate enterprise problem analysis. The project aims to replace manual, inconsistent processes with standardized, rapid, cross-functional insights. Deliverables include system design, model integration, and workflow automation. The RFP requests detailed project scope, deliverables, resource estimates, timeline, and total cost for implementation.
Quality evaluation
Agentic AI
Prompt and execution tracking
Custom Applications
Read More